The Importance Of Employee Motivation And Customer...

Employees play a pivotal role in the success of any business or non-business organization. They determine various organizational success factors including productivity, innovation, service and product quality, customer loyalty, and work efficiency. Indeed, in their research study, Ganesh and Mangalore (2016) established a strong link between employee motivation and customer retention. Therefore, any effort to improve the performance of an organization should begin with addressing human resource issues in the attempt to improve its motivation. Employee motivation has been a central area of focus in organizational behavior issues and studies. Scholars and professionals have been trying to understand factors that motivate workers. One of the key roles and responsibilities of a manager is to maintain a highly motivated workforce. Indeed, since managers and leaders are expected to have work done through others, the capability to increase employee motivation levels greatly contributes to t he leader’s competency and competitiveness in the organization or industry. While workforce motivation is extremely important, the contemporary workplace, which is characterized by complexity, makes employee motivation a daunting task. Every employee has unique needs, goals, expectations, accomplishments, capabilities, and desires. Furthermore, the modern workplace is becoming more diverse in terms of culture, generation, and lifestyle than before, which expands the range of employee needs. AsShow MoreRelatedA Report On Kentucky Fried Chicken861 Words   |  4 PagesEmployee retention whether argued from a nonprofessional or advanced point of view remains very crucial. Employee retention is one of key things that every employer seeks to do. Every employer whether in the US, Europe, Asia or any other part of the world would affirm to that. It is therefore clear that no business can thrive without employees, even the self-employed jobs means that one is an employee to oneself and the moment one seizes to ensure that the job is in good condition, it immediatelyRead MoreIntroduction. Sns Is A Marketing And Public Relations Company1544 Words   |  7 Pagesretains an engaged employee pool that will provide exceptional customer service to the clients. Over the next several months, SNS will implement various motivational tools to encourage and reward creativity, insight, teamwork and enthusiasm. The Importance of Motivation In today’s demanding work environment, employee engagement can be a challenging task. Understanding the importance of motivating employees is vital to the success of the company. Rabideau (2005) states that motivation is the correlationRead MoreThe Success Or Failure Of Any Firm Or Organization Depends Upon The Competency And Proficiency Of Its Workforce1584 Words   |  7 Pagesemployees, motivation is required from the workforce. Employee maintenance can be practiced by thoroughly motivating the employees in many ways. In the big organizational environment, it is hard for the supervisor to motivate employees as compared to the small organizational environment. There are various strategies and techniques which are to be applied in order to motivate employees for better performance. Motivating employees require finding a balance. There are pros and cons of employee motivationRead MoreMotivation And Retention At It Organization Analysis1188 Words   |  5 PagesMotivation R etention in IT Organization Analysis There are two types of turnover, voluntary turnover happens when the employee makes the decision to leave and involuntary turnover is when employees has no choice in their termination (Schmitz, 2012). Every month or sooner managers experience some of their exceedingly qualified employees leave the company. After realizing that their company is becoming less profitable is when they begin to wonder why and brainstorm on ways to retain them. In InformationRead MorePerformance Management : Effective And Efficient Planning1695 Words   |  7 Pages1 Performance management is a management process that brings managers and employees together to work towards an effective and efficient planning, monitoring and reviewing the output of employee using the organization’s goals and objectives as a parameter. It is a management success tool that helps the employees, managers, and the organization to succeed. Performance management makes sure the organization gets what the employer expect from the employees (Mathis Jackson, 2012). Performance ManagementRead MoreOutback Steakhouse : High Turnover Rate1042 Words   |  5 Pagesthe company brand â€Å"Bloomin Brands†. The brand was built on hospitality, sharing, quality, being courageous and having fun (Outback.com, n.d.). The Knowledge, Skills, and Attitudes (KSA) help employees perform their job effectively and give the best customer service possible. Training is an important performance tool needed when employees are first hired and when employees are not performing up to a certain standard or at an expected level of performance. The difference between the actual level of jobRead MoreAn Organization s Strategic Planning1323 Words   |  6 Pagesmust have a thorough understanding of all stages of the strategic planning process, engage and contribute at every opportunity, ensure that HR strategic planning is in alignment, and have a strong understanding of the factors impacting workforce motivation. Defining Strategic Planning The fate of an organization rests on its ability to create, implement, and execute a successful strategic plan. In many cases, due to the dynamic business environment, an organization’s strategic plan must becomeRead MoreAnalysis Of Marriott International Inc.1208 Words   |  5 Pagesas well as its standing of importance in the industry. In this paper, we will discuss the intended learning outcomes including the diversity in the workplace how it affects the performance of a company; the problems along with the opportunities in relation to diversity and lastly the ways in which employee engagement affects the growth of a company. Another imperative point of focus will be how employee morale can remain elevated and how to encourage consistent employee engagement at work in orderRead MoreStrategic Human Resource Management Practices: JC Casino Case Study1790 Words   |  7 Pagesis predicated on high quality customer service coupled with a variety of interesting activities. JC Casino, in regards to its human resource practices suffers substantially from low quality service and availability. Both of these metrics of success are critical to the overall performance of JC Casino. As such, my recommendations for improvement will center primarily on availability of competent personnel supplemented by a better work environment to increase retention. Most of JC Casinos personnelRead MoreWhy Turnover Is Not Beneficial For Any Organization?1419 Words   |  6 PagesWhy Turnover is not Beneficial for any Organization? In any organization high employee turnover is not cost effective and is time consuming. The credibility of the organization might also be affected if employees do not stay for a good period of time working for them. A good reason employees may resign is being motivated by higher pay. No matter how much someone enjoys working for that organization if better pay is offered somewhere else they will more likely will end up leaving. Every organization